Return Policy

Return Policy

Please read the following carefully prior to ordering. You will be asked to accept our Return Policy upon finalizing your order. Upon submitting your order, the buyer acknowledges reading this Return Policy and accepts the following Terms and Conditions for purchasing. Most items listed can be returned or exchanged within 30 days of the purchase date, but due to certain manufacturer restrictions some items cannot be returned to us and must be returned/exchanged directly with the manufacturer. All exceptions for returns will be listed under the individual product descriptions. The following items cannot be returned or exchanged:

• Any and all software/licenses
• Refurbished or remanufactured products
• Any consumable products, such as toners and print packs
• Large screen TVs
• Extended warranties

Holiday Schedule

Due to the upcoming Holiday buying season, we will be extending exchanges for purchases for up to 15 days after the 25th of December starting on November 1.

Return Request

Before returning an item, you must request for a Return Authorization number. The return address will not be the same as the address listed on the shipping label. You can obtain a Return Authorization number by e-mail or by phone. If you choose to request by phone, please have your order number ready and an outline of the problem.

Return Instructions

• DOA/Defective products can be exchanged for a replacement. If you choose to return the item outright, there will be a 15% restocking fee regardless.
• Any refused or return shipments without prior notification will be assesed a 20% restocking fee.
• Returns must be made with the original factory carton with all original packing material; otherwise, the return will be void.
• All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
• The Return Authorization number must be on the shipping label. Please do not write the number on the shipping box.
• Returns must be shipped freight prepaid. Products received freight collect, without RA number, not approved for return, or in any way not meeting the above criteria will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

Credits

Please allow a credit to appear on your account with three to five (3-5) business days after the credit has been applied. Shipping and handling charges incurred from the order are non-refundable.

Discrepencies/Lost Shipments

Upon receipt of the merchandise, you have three (3) business days to notify us to resolve the issue; otherwise, your claim will be void. All discrepency claims must be written in an e-mail and with all supporting documents and photos.

If your package is lost or stolen, please notify us immediately so we can start an investigation. The shipping carrier will investigate the issue to determine the proper claim.